Tag: crmsolutions

Dubai’s Service Market, Spoiled for Choice or Still Room for More?

Posted on by Feedni Admin

With Dubai’s surge in freelancers and SME’s, the city is booming with service-orientated companies, offering a plethora of service’s ranging from coaching, photography, even pet-grooming. So, is Dubai’s service market already maxed out, or are there still opportunities for new entrants into the market?

Spoiled for choice…

Whether you have a simple food craving, or suddenly remember you need to send flowers for your anniversary, you can be assured that somebody can accommodate your needs if you have the persistence to browse through, what sometimes feels like endless service providers for the same product, this is where things become a mini-adventure.

Now, options are great, providing the ability to compare, haggle, or even try alternatives, but does Dubai have too many choices? 

It is safe to say, Dubai’s demand for service providers is immense, catering for a melting-pot of diverse cultures and trying to satisfy countless preferences. Whilst some enlist services for their household chores such as maids, others will outsource their dry-cleaning, these two services alone, combined with the volume of demand, justifies the endless companies in Dubai offering these services. 

With so many providers in the market, competition intensifies, playing directly into the hands of the consumers, benefiting from favourable prices and alternative options. However, competition can also be the downfall of service providers, sometimes to the extent of closing down, this is naturally followed by new players entering the market, and this cycle goes on.

Love it or hate it, there are a lot of service options available, but is that really a bad thing? It gives us the reassurance that we are never short of choices at our disposal to meet our requirements… now we just need a way to filter them more efficiently. 

Room for more…

As mentioned, Dubai is home to such diversity, with constantly shifting demands, this month’s sought-after services may not be the same as the next, so there will always be a window of opportunity for new entrants into the market. 

The service market, just as any other, constantly evolves, with technological and innovative advances, making services more efficient, cheaper, environmentally friendly, or simply improves the user experience.

The great thing about Dubai is the inclusion of influences from around the world and the forward-think stance to bring fresh and exciting new services to the city, continuously launching new additions to the service market, you never know what’s around the corner.

Somewhere in-between

So, to put it simply, yes, we are spoiled for choice in Dubai, but it is absolutely justifiable. With so many individual needs, there can never be a generic service catering for all, everybody exercises their demand for a tailored service, and if there is a profit to be had, then service providers are sure to accommodate that need.

Feedni has heard your frustrations over browsing endlessly through service providers, we have understood your dilemma, and we have taken action to simplify your service needs. We are already underway in developing the next-generation service market platform, we will overcome existing obstacles and take the sting out of lengthy provider lists, offering only the best providers, with full transparency through genuine customer reviews, and an innovative CRM to manage your services. 

Not long to wait now, in the meantime, you can browse our market insight articles and follow us on Instagram @feedni_app for updates and news on our upcoming platform. 

An article by Gautam Gajjar.

The Service Market: Not Quite a Level Playing Field

Posted on by Feedni Admin

The service market plays a large role in the economy, Dubai Statistics Center identified services contributed a healthy portion of UAE’s GDP in the first quarter of 2020, before the pandemic hit us. Since then, the service market has faced challenges just like other industries, some were prepared, but others not so much… 

Pockets of the tertiary industry have implemented radical game-changing developments in the past 3 years, some entities moved paperless for efficiency, accuracy, and environmental sustainability, whilst some FinTech and Telecoms forewent retail branches so no more standing in line, thank you Liv. by Emirates NBD and Virgin Mobile, what a result!

But, despite all the AI and automation advances, many niches face service-level challenges and stay stagnant, will they remain relevant and competitive post-crisis? 

“If it ain’t broke, don’t fix it”

In part, outdated tools are the cause, many businesses remain in their comfort zone, using traditional processes, which now are ineffective, often require additional ‘workarounds’, consuming time and money, lacking real-time operations, and unable to handle multiple moving parts. Then you have the age-old “if it ain’t broke, don’t fix it” approach, which yes, maybe the system works, but could be drastically revolutionised to remain viable in this age. 

Since the basic Excel CRMs days, cutting-edge tech has innovated the process tenfold, reducing time, improving UX, and consolidating tasks to meet end-to-end experiences. We are beyond the juncture where the traditional remains effective, nowadays competitive means progressive adaption.

One such severely affected service niches was photography. Whilst photography equipment constantly developed, the client sourcing method remains as it did 20 years ago, through word-of-mouth, recently supported somewhat by social media. Those lenses don’t come cheap, so finding quality clientele is critical for this market. 

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On the other end of the spectrum, Apple in the I.T. sector is storming ahead, reimagining the way technology is used, always staying ahead of the curve, and setting new benchmarks. This has been achieved through ingenuity and forward-thinking, creating a solution that customers want, through elaborate consumer insights. 

Now, the service market consists of many functions and trades, so cannot conform to a definite benchmark, but regardless of your business goals, some points remain consistent for all service market niches to step up their game which includes:

  • As fitness fanatics say, “Core is king”, and rightly so, a solid foundation stabilises a stronger frame, so if your existing CRM is not up to scratch, replace it!
  • There is a plethora of automation tech available, capable of heavily reducing many manual tasks, use this efficiency to improve workflow and fulfil demands.
  • Cloud-based platforms have revolutionised the accessibility of data, so incorporate this breakthrough with accurate, real-time functionality on smartphone devices.
  • Exploit consumer insights, analytics work so make it count, period! Understand their real needs and values to fully deliver the quality service they want.
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To sum it up

For the suffering service market segments, radical rejuvenation and industry ‘catch-up’ are fundamental for survival. The stragglers in question require the incorporation of readily available tech of CRM and cloud platforms to remain competitive, sustainable, and profitable, otherwise, risk becoming obsolete. Exploit the digital tools at your disposal, provide intelligent and evolving solutions.

Do you believe the future will steer into another direction? Perhaps something which already exists but nobody has considered yet? I will gladly discuss your insights on the topic, just reach out with your thoughts. 

An article by Gautam Gajjar.

Credits: https://www.dsc.gov.ae/Report/Gross%20Domestic%20Product%20at%20Constant%20Price%20Q1%202020.pdf